Immediate actions after an emergency
- Let your friends and relatives know you are safe.
- Stay safe and avoid entering a dangerous area until the emergency services tell you it is safe to do so. If you can’t return to your home immediately, the best option is to see if you can stay with any friends or relatives. If not the council may open a rest centre.
Returning home after an emergency
Beware of new dangers – additional hazards may have been created by the incident, for example:
- If there is debris – check the exterior of the property for cracks, and if any part of the building looks unstable leave immediately. Debris can be dangerous so wear protective clothing and footwear.
- If you smell gas – open a window if you can and leave the property immediately. Call National Grid on 0800 111 999 and remember not to smoke or use any naked flames until you’re sure there is no leaking gas present.
- If electrical appliances have been wet - turn off the electricity at the fuse box and let the appliances to dry out. Before you use them again make sure a qualified professional checks them before turning them on.
- If your water is discoloured, cloudy or smells - check with your water supply company before drinking or using water to make baby formula or brush your teeth as it may be contaminated.
- Call your insurance provider – take pictures of any damage which has occurred and keep records of repairs and cleaning costs, as this may help your insurance claim.
Last updated: 16 Aug 2018, 10:20 a.m.